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Clients Cannot Connect to the Internet

2018/07/27 13:35

Problem: 

If you encounter the problem that the client PCs cannot connect to the Internet, 

Scenario 1. This may due to multiple IPs in the client from different DHCP services in the network, especially due to DHCP service in Router.

Solution: Please disable other DHCP services and set IP of the client to be Static in superclient mode (new versions only)


Scenario 2. The client has multiple network showing in network sharing center.

Solution: 

a. Enable one client to be superclient.

b. Download and install latest version available from our website.

c. Set the IP of the client to Static.

d. If the client still has cannot connect to internet, then you need to install a windows update.

For Windows 7 64 Bit install "Windows6.1-KB2727330-v2-x64.msu" update package.
For Windows 7 32 Bit install "Windows6.1-KB2727330-v2-x86.msu" update package.

Note: You can find these file in the CCBoot Client folder.

e. Once installed, restart the client and you will see the client only has one LAN and internet as well.

f. Turn off the client and save the super client data



Scenario 3. Client does not have multiple IP or multiple network but still cannot connect to internet.

Solution: Please check and make sure that the Gateway IP and the DNS address are set correctly.


Related:

Client PC has Multiple IPs

Client Failed to Access to the Internet